Here you will find some of the most frequently asked questions, which will be helpful in better organizing your visit to the library.
Thank you for your cooperation.
Due to space limitations, we cannot host book presentations. However, we can organise book signings for volumes related to Venice.
For more information, contact us at 041/2960841.
We do not provide a shipping service. However, you can arrange in-store pick-up with your trusted courier to receive your purchases.
Here you will find some of the most frequently asked questions, which will be helpful in better organizing your shop on line.
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We accept credit and debit card payments via Stripe (Visa, Mastercard, American Express) and bank transfers.
Payment by bank transfer requires the funds to be credited before the order is dispatched.
LIBRERIA ACQUA ALTA DI FRIZZO L. SHOP ON LINE S.R.L. :
Bank: UNICREDIT
Bank account: 000107400260
IBAN: IT93U0200802016000107400260
BIC: UNCRITM1VF3
Yes! All the products sold in this shop are official Libreria Acqua Alta brand items. They are the very same items youโll find in the physical bookshop in Venice.
For magnets, the minimum purchase is 3 items, even if they are different models. For all other products, there is no minimum order.
You have the right to withdraw from the contract within 14 days of receiving your order.
Here are the steps:
Request a return through the website: Go to our ย page and fill out the form by entering your order number and the item you wish to return.
Receive instructions: Once you submit the form, you will receive an email with our warehouse address and all the detailed instructions for shipping.
Prepare and ship the package: Carefully pack the product (in its original packaging, if possible) to prevent any damage during transit. Ship the package to the address you received in the email.
Note: Return shipping costs are the responsibility of the buyer, as stated in our terms of sale.
Product verification: As soon as the package arrives at our warehouse, we will verify the integrity of the product (usually within 24-48 hours of receipt).
Issuing the refund: If the product is intact and complete with all its parts, we will proceed with the refund based on the payment method you used for the purchase:
If you paid by Credit or Debit Card (Stripe): The refund will be automatically issued to the same card used for the purchase. You will see the credit on your statement within 5-10 business days (depending on your bank).
If you paid by Bank Transfer: We will issue the return transfer directly to the bank details (IBAN and account holder name) that you entered in the return form. The credit will be in your account within 1-2 business days from issuance.
If you have any questions, concerns or issues, please donโt hesitate to email us at shop@libreriacqualta.it โ weโll be happy to help.
Monday to Sunday
9:00 AM โ 7:10 PM
Continuous Hours
Last entry allowed to the bookstore at 7:00 PM