Return Form

Want to return a product?

You have the right to withdraw from the contract within 14 days of receiving your order.

Here are the steps:

• Request a return through the website: Fill out the form by entering your order number and the item you wish to return.

• Receive instructions: Once you submit the form, you will receive an email with our warehouse address and all the detailed instructions for shipping.

• Prepare and ship the package: Carefully pack the product (in its original packaging, if possible) to prevent any damage during transit. Ship the package to the address you received in the email.

  Note: Return shipping costs are the responsibility of the buyer, as stated in our terms of sale.

• Product verification: As soon as the package arrives at our warehouse, we will verify the integrity of the product (usually within 24-48 hours of receipt).

• Issuing the refund: If the product is intact and complete with all its parts, we will proceed with the refund based on the payment method you used for the purchase:

  • If you paid by Credit or Debit Card (Stripe): The refund will be automatically issued to the same card used for the purchase. You will see the credit on your statement within 5-10 business days (depending on your bank).

  • If you paid by Bank Transfer: We will issue the return transfer directly to the bank details (IBAN and account holder name) that you entered in the return form. The credit will be in your account within 1-2 business days from issuance.