{"id":9058,"date":"2026-06-02T20:17:32","date_gmt":"2026-06-02T20:17:32","guid":{"rendered":"https:\/\/www.libreriacqualta.it\/return-policy\/"},"modified":"2026-06-03T10:10:10","modified_gmt":"2026-06-03T10:10:10","slug":"refound","status":"publish","type":"page","link":"https:\/\/www.libreriacqualta.it\/en\/refound\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9058\" class=\"elementor elementor-9058 elementor-9000\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54bf4fe elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"54bf4fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c566220\" data-id=\"c566220\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e0d5f1 elementor-widget elementor-widget-ova_heading_page\" data-id=\"1e0d5f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ova_heading_page.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<section class=\"heading-page\" style=\"background-image: url(https:\/\/www.libreriacqualta.it\/wp-content\/uploads\/2024\/01\/libreria_acqua_alta_venezia_17.jpg)\" >\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"cta-content\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"second_font\">Return policy<\/h2>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c84f15d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c84f15d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b39b5dd\" data-id=\"b39b5dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11ce12d elementor-widget elementor-widget-ova_heading\" data-id=\"11ce12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ova_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ova_heading\">\n\t\t\t\t\t\t\t<h1 class=\"heading_title second_font\">Return Form<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-310b6e1 line-height-32 elementor-widget elementor-widget-text-editor\" data-id=\"310b6e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"5\">Please fill in the form below to send us your request<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e58ec9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e58ec9e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5ab6dec\" data-id=\"5ab6dec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fdeddf elementor-widget elementor-widget-text-editor\" data-id=\"0fdeddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Want to return a product?<\/strong><\/p><p>You have the right to withdraw from the contract within 14 days of receiving your order.<\/p><p>Here are the steps:<\/p><ul data-path-to-node=\"5\"><li><p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Request a return through the website:<\/b> Fill out the form by entering your order number and the item you wish to return.<\/p><\/li><li><p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Receive instructions:<\/b> Once you submit the form, you will receive an email with our warehouse address and all the detailed instructions for shipping.<\/p><\/li><li><p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Prepare and ship the package:<\/b> Carefully pack the product (in its original packaging, if possible) to prevent any damage during transit. Ship the package to the address you received in the email.<\/p><p><strong>Note: Return shipping costs are the responsibility of the buyer, as stated in our terms of sale.<\/strong><\/p><\/li><li><p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Product verification:<\/b> As soon as the package arrives at our warehouse, we will verify the integrity of the product (usually within 24-48 hours of receipt).<\/p><\/li><li><p data-path-to-node=\"5,4,0\"><b data-path-to-node=\"5,4,0\" data-index-in-node=\"0\">Issuing the refund:<\/b> If the product is intact and complete with all its parts, we will proceed with the refund based on the payment method you used for the purchase:<\/p><ul data-path-to-node=\"5,4,1\"><li><p data-path-to-node=\"5,4,1,0,0\"><b data-path-to-node=\"5,4,1,0,0\" data-index-in-node=\"0\">If you paid by Credit or Debit Card (Stripe):<\/b> The refund will be automatically issued to the same card used for the purchase. You will see the credit on your statement within 5-10 business days (depending on your bank).<\/p><\/li><li><p data-path-to-node=\"5,4,1,1,0\"><b data-path-to-node=\"5,4,1,1,0\" data-index-in-node=\"0\">If you paid by Bank Transfer:<\/b> We will issue the return transfer directly to the bank details (IBAN and account holder name) that you entered in the return form. The credit will be in your account within 1-2 business days from issuance.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89aac33 elementor-widget elementor-widget-ova_info\" data-id=\"89aac33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ova_info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"ova_info\">\n\t\t\t\t\n\t\t\t\t\t<div class=\"ova_info_contact\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"title second_font\">Need help?<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-contact\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel: \" class=\"phone\"> <\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3334d75 elementor-widget elementor-widget-text-editor\" data-id=\"3334d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions, please don\u2019t hesitate to email us at <a href=\"mailto:shop@libreriacqualta.it\">shop@libreriacqualta.it<\/a> \u2014 we\u2019ll be happy to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-480cb6b\" data-id=\"480cb6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4e42bb elementor-widget elementor-widget-shortcode\" data-id=\"a4e42bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-9054 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-9054\" data-uid=\"6a2f701439af0\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-9054\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-9054 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"9054\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a2f701439af0\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a2f701439af0\" id=\"forminator-field-name-1_6a2f701439af0-label\" class=\"forminator-label\">First name and surname <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a2f701439af0\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a2f701439af0\" id=\"forminator-field-email-1_6a2f701439af0-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a2f701439af0\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a2f701439af0\" id=\"forminator-field-text-1_6a2f701439af0-label\" class=\"forminator-label\">Order Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Order Number\" id=\"forminator-field-text-1_6a2f701439af0\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12 \"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-6a2f701439af0-label\"><span id=\"forminator-radiogroup-radio-1-6a2f701439af0-label\" class=\"forminator-label\">Return <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-6a2f701439af0\" class=\"forminator-radio\" title=\"I wish to return all products\"><input type=\"radio\" name=\"radio-1\" value=\"one\" id=\"forminator-field-radio-1-1-6a2f701439af0\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">I wish to return all products<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-6a2f701439af0\" class=\"forminator-radio\" title=\"I wish to return only some products\"><input type=\"radio\" name=\"radio-1\" value=\"two\" id=\"forminator-field-radio-1-2-6a2f701439af0\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">I wish to return only some products<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6a2f701439af0\" id=\"forminator-field-textarea-2_6a2f701439af0-label\" class=\"forminator-label\">Product list<\/label><textarea name=\"textarea-2\" placeholder=\"If you wish to return only some of the items, please enter their product codes here. Otherwise, leave this field blank\" id=\"forminator-field-textarea-2_6a2f701439af0\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_6a2f701439af0\" id=\"forminator-field-textarea-3_6a2f701439af0-label\" class=\"forminator-label\">Reason for return<\/label><textarea name=\"textarea-3\" placeholder=\"\" id=\"forminator-field-textarea-3_6a2f701439af0\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-4\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-4_6a2f701439af0\" id=\"forminator-field-textarea-4_6a2f701439af0-label\" class=\"forminator-label\">Bank details<\/label><textarea name=\"textarea-4\" placeholder=\"If you have chosen bank transfer as your payment method, please enter the account holder\u2019s name and the bank details for the refund here\" id=\"forminator-field-textarea-4_6a2f701439af0\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_6a2f701439af0\" id=\"forminator-field-consent-1_6a2f701439af0-label\" class=\"forminator-label\">Consent <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6a2f701439af0__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6a2f701439af0\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6a2f701439af0-label\" aria-describedby=\"forminator-field-consent-1_6a2f701439af0__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_6a2f701439af0__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>By continuing, you accept the  <a href=\"\/en\/privacy-policy\" target=\"_blank\" rel=\"noopener\">privacy.*<\/a><\/p><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Send your request<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"71f55e40c3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/9058\" \/><input type=\"hidden\" name=\"form_id\" value=\"9054\"><input type=\"hidden\" name=\"page_id\" value=\"9058\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/www.libreriacqualta.it\/en\/refound\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_9\" class=\"forminator-hidden\" aria-hidden=\"true\">Please do not fill in this field. <input id=\"input_9\" type=\"text\" name=\"input_9\" value=\"\" autocomplete=\"off\"><\/label><\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return policy Return Form Please fill in the form below to send us your request Want to return a product? You have the right to withdraw from the contract within 14 days of receiving your order. Here are the steps: Request a return through the website: Fill out the form by entering your order number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6478,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9058","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Libreria Acqua Alta Venezia<\/title>\n<meta name=\"description\" content=\"Return policy Return Form Please fill in the form below to send us your requestWant to return a product?You have the right to withdraw from the contract\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.libreriacqualta.it\/en\/refound\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - 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